Direct Finance, I realized that this is my 4th house with 8th refinancing experience since 1987. I have to admit that the refinancing decision under this market uncertainty was the most difficult part on top of the new approval process that was unexpectedly rigid and time-consuming. It was fortunate that you and your bank provided the most professional and effective service to not only modify the terms of the loan to 30-year fixed, then re-process it in an impressive, short amount of time. Patty and I do appreciate you and your team's hard work to make it happen.
Thank-you Direct Finance and all the excellent staff I dealt with in successfully completing my first refinance: Abraham Arnous answered all my many, many questions. Always professional, responsive and thorough. While this is my first experience in refinancing and I don't have others to compare it to, I have to rate it highly on the fact that I got better interest rate than I thought I would, a lower monthly payment that I really needed and helpful guidance the whole way through. Many thanks for a great experience and real benefits to my personal finances!
The experience was great because of Kevin’s expertise, knowledge and patience. He walked me through each step in the process. I had answers before I had questions. My friends will be sent to Kevin@Direct Finance.
Abe Arnous and his team were nothing shy of 5 star service! My wife and I had a very difficult loan that other companies couldn't or wouldn't even attempt to help us with. Abe and his team at Direct Finance US walked us through the process and were available at any time for our concerns or questions as first time home buyers. Without Abe and his team, our family would not have been able to purchase our dream home. Thank you Direct Finance US for everything, i'll be recommending friends and family!
I wanted to take the time to write about my awesome experience with Direct Financing. I worked with Abe and I was really impressed with the work he did for us. I worked with a couple of companies prior to meeting Abe and was disappointed as I got excuses and got nowhere I wanted to be and wasted a lot of time. Abe and his team did an amazing job of talking to me and my wife and really put no pressure on us. He figured out what we wanted and worked very hard to get us the best possible solution for our situation. I was able to save so much money monthly on the plan he put us in and I am able to say we are debt free with a great payment. Abe and his team were very helpful, called us back immediately every time we had a question including weekends. I myself talked to Abe and if there was any questions my wife had, he asked I call back with her on the phone and he explained every step to inform her on any questions or concerns she had. Me and my wife had an amazing experience and will definitely work with this company as we were 100% satisfied with the results they provided. Thanks Direct Finance
Abe Arnous and his team were nothing shy of 5 star service! My wife and I had a very difficult loan that other companies couldn't or wouldn't even attempt to help us with. Abe and his team at Direct Finance US walked us through the process and were available at any time for our concerns or questions as first time home buyers. Without Abe and his team, our family would not have been able to purchase our dream home. Thank you Direct Finance US for everything, i'll be recommending friends and family!
My name is Alfred Briscoe, I must apologize for taking this long in writing this letter, the truth is my family and I were away on vacation for most of last month and I neglected to take some time to write this about your company. I don’t usually write letters about people who I come in contact with, nor I am I inspired to comment on their actions for the most part, because usually they are just doing their job. There are exceptions and the purpose of this letter is to highlight that exception. Namely one of the employees Mike Hill. About 3 months ago I had the good fortune to meeting Direct Finance on the telephone and it has been one of the most gratifying and joyful experiences in my life. I was from the very first day impressed with the level of interest as well as follow through on every step of the process. The level of experience, professionalism, assurance and integrity that is seldom manifest in a sales person and his company Direct Finance should take a bow for employing such a gifted man.
We have had nothing but outstanding customer service with Direct Finance. We have personally worked with Abe Arnous for years now and he has become more like family. He has been the best, every step of the way since we purchased our first home (we are now in the market to purchase our 3rd home with him). If we ever have any questions or concerns, Abe has went above and beyond to help ease us through the processes. He has helped our family and we’ve referred our friends with purchases and refinances. We trust him and will continue to use and refer only his services. We appreciate all of his feedback and advice. He has a fantastic team working with him, they’re very responsive and share great customer service. If you are looking for trust worthy, organized, friendly, and need to feel secure about your choices/options, choose Direct Finance. -Ramirez Family
Abe Arnous was referred to me by a friend and work associate several years ago. My wife, at the time, and I were looking for someone to help us re-finance our home loan. We wanted someone who wasn’t the cookie-cutter “leave me your info and I’ll be in touch” kind of broker who we’d run across several times in prior experiences. The market was doing a roller-coaster those days and we really needed to get into something that would be worth our while. So we called Abe at Direct Finance. He asked lots of questions and assured us that he would look to see what was out there for us. So then we waited, but not for long. He got back to us a couple times over the next several days and provided options. We really felt “engaged” in the process with him and didn’t get the usual take-it-or-leave-it package that some of our friends had just recently been offered from other companies. We were in it together, and after a couple of weeks and lots of good back and forth, Abe landed us exactly what we needed. Everything that followed through the acceptance and signing process was clearly explained to us by Abe and the Direct Finance folks, and it all went so smoothly. After a few years, my wife and I unfortunately divorced, and I agreed to sign the home over to her. Abe and Direct Finance were the first and only call. They came through again on a re-fi that worked for us both, and Abe assured that the process from start to finish went smoothly for something that worked well for us. I can’t say enough about Abe and Direct Finance, other than they are the only people that I would ever deal with in any future financial endeavors. And I say “people” instead of “company” because that’s what you take away from dealing with them; that you’ve been working with real people and not just another business.
